G-tel Customer Care app was tailor made to maintain a smooth flow communication with our valued clients. With the Gtel app our clients are now able to stay abreast with information about our products and after sale services. Our customers are at the heart of our company strategic goals and have continued to play a bigger role in building our tech and innovation Story. The Gtel care was designed with the following tabs to cement our relationship with our clients and to enhance their satisfaction:

Report stolen Phone

This tab allows you to immediately report a stolen phone simply by submitting your phone serial number and personal details.  Once the Gtel telecoms team receives the information they will use their technological equipment track for the phone.

My Accounts

With this tab you can now able to now track the status of your credit account without having to travel to Gtel Offices.


Our clients are now able to back up their important information such as contacts, images using this tab.


This tab enables our valued clients to access the prices of Gtel Telecoms products and services on offer.


Clients are now able to access workshop services from highly skilled technicians by simply booking their phone using this tab. They can easily trace the progress as their phone as it passes through workshop processes.


The forum enables our clients to interact with other clients as well as our customer care personnel.

Locate Shop

You can now easily locate our shops country wide by pressing this tab for any technical and any form of assistance.


GTel Mobile Kenya
4th Floor Tower 2 Mirage
Waiyaki Way (Opposite Chiromo)

Contact Numbers: (+254) 736 584 924/733144550